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Manage Park Capacity: In compliance with government requirements for gatherings, the number of guests admitted each day is limited to 50% of park capacity. Please expect longer-than-normal wait times to pass through our health screening and security checkpoint, and to purchase tickets or process season passes. Please plan accordingly. We thank you for your patience.
Implement Daily Wellness Checks: Team members and guests undergo a verbal screening upon arrival each day; team members also receive a temperature check and are sent home if their temperature exceeds 100.4°. The screening questions include:
- Have you personally experienced any of the following symptoms within the last 72 hours?
- Have you had close contact with any person know to have COVID-19 or that has demonstrated any of the signs or symptoms within the last 72 hours?
Answering yes to any of these questions may prevent you from entering the park. Additionally, we recommend that employees and guests who feel ill or are ages 65 and older to stay home. They are the most vulnerable population to illness. Face masks are required for employees in virtually every area of the property. Between rides and attractions, we recommend guests employ face coverings. Due to safety constraints, face coverings are not permitted while in the water or on slides.
Practice Social Distancing: Guests are guided by signs and announcements to stay at least six feet from others and limit interactions with those who are not in their party. Visual cues are provided with ground markers to assist guests with social distancing practices while in line at the park entrance, attractions, restrooms, food service locations and more. Deck layouts are modified to ensure distancing in all lounging and dining areas. Please Note: Social Distancing is a shared responsibility between our guests and the park. We provide guidance, but we count on our guests to follow this guidance in order to maintain the safest conditions for all guests and staff members.
Face Masks: Face masks must be worn when entering the park, when in line at food stands, at the Surf Shop and in the bathrooms. Due to safety constraints, face masks are not permitted while in the water or on the slides. Employees will be provided with face masks and gloves to wear where appropriate and when in close contact with other employees and guests.
Facemasks will be available to purchase at the Front Gate for $1.
Promote Hand Hygiene & Respiratory Etiquette: Additional hand sanitizing stations are placed throughout the park, and signs are displayed to encourage all employees and guests to wash their hands often and cover their coughs and sneezes.
Clean, Disinfect & Sanitize on a Continuous Basis: Team members are assigned additional duties that support cleanliness throughout the park, including disinfection of handrails, loungers, tabletops, tubes, mats, door handles, and other surfaces.
Encourage Electronic Payments: Guests are encouraged to purchase admission tickets online prior to arriving at the park to minimize interactions during the park entry experience. Guests are encouraged to use contactless or card payments instead of using cash while visiting.
Manage Use of Indoor Areas & Communal Spaces: Homeland Security's biodefense research laboratory states, "sunlight seems to be very detrimental to the virus," and "within minutes, the majority of the virus is inactivated on surfaces and in the air in direct sunlight." Our guests spend their entire day outdoors in the sunshine or in shaded areas, except for the restroom buildings and other minor service areas which are disinfected regularly throughout the day. Employee break areas are expanded for social distancing and use of communal areas is staggered. Sharing of equipment or supplies is discouraged.
Provide a COVID-19 Response Team: A team of supervisors and managers is available to respond to COVID-19 concerns from guests or employees. The response team acts on reported COVID-19 exposure events and notifies local health authorities, staff, and guests as required. They train staff on all safety protocols and ensure that the team is socially distanced during meetings and trainings. They manage the isolation of those who are sick and their transportation to home or a healthcare provider.
For the safety of all our guest and team members, we have increased all health and safety measures at Hawaiian Falls The Colony. You must follow all posted instructions and instructions given by our team members while visiting.
The CDC and local health departments advise that older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. There is an inherent risk of exposure to COVID-19 while in any public place where people are present. By visiting Hawaiian Falls The Colony, you are voluntarily assuming all risks related to exposure to COVID-19.