July 2, 2020
The safety of our guests and employees remains our #1 priority. With the new guidelines from Governor Abbott, face covering must be worn when entering the park, when in line at food stands, at the Surf Shop and in the bathrooms. Due to safety constraints, face coverings are not permitted while in the water or on slides.
Masks will be available for purchase at the Front Gate for $1 per mask.
June 3, 2020
Manage Park Capacity: In compliance with government requirements for gatherings, the number of guests admitted each day is limited to 50% of park capacity.
May 30, 2020
After further clarification from the governor, ALL ATTRACTIONS, including Keiki Kove and Splashwater Harbor will be open starting Friday, June 5th! We are excited see you all soon!
May 27, 2020
Dear Valued Guests,
I thank you for your patience as we work through the many new challenges this pandemic has presented. We are excited to open and provide an entertaining break from the day-to-day world. We have been hard at work and hope to provide wonderful memories for you and your family at Hawaiian Falls Garland.
Our entire team is working hard to welcome you to the park on Friday, June 5, 2020.
The pandemic has required us to raise our demanding standards to an even higher level with new protocols. I would like to introduce our new Safety Guidelines for implementing enhanced health and safety measures for our guests and team members. There are a magnitude of new signs at Hawaiian Falls Garland. Please read them during your day at the park. We will do our best to provide a safe environment. It is up to you, our guests, to help us ensure the safest experience for everyone.
Manage Park Capacity: In compliance with government requirements for gatherings, the number of guests admitted each day is limited to 25% of park capacity. Please expect longer-than-normal wait times to pass through our health screening and security checkpoint, and to purchase tickets or process season passes. Please plan accordingly. We thank you for your patience.
Implement Daily Wellness Checks: Team members and guests undergo a verbal screening upon arrival each day; team members also receive a temperature check and are sent home if their temperature exceeds 100.4°. The screening questions include:
• Have you personally experienced any of the following symptoms within the last 72 hours? A temperature at or greater than 100.4˚ F (38˚ C)
• Shortness of breath or difficulty breathing
• Repeated shaking with chills
• Muscle pain
• Sore Throat
• New loss of taste or smell
• Have you had close contact with any person know to have COVID-19 or that has demonstrated any of the signs or symptoms within the last 72 hours?
Answering yes to any of these questions may prevent you from entering the park. Additionally, we recommend that employees and guests who feel ill or are ages 65 and older to stay home. They are the most vulnerable population to illness. Face masks are required for employees in virtually every area of the property. Between rides and attractions, we recommend guests employ face coverings. Due to safety constraints, face coverings are not permitted while in the water or on slides.
Practice Social Distancing: Guests are guided by signs and announcements to stay at least six feet from others and limit interactions with those who are not in their party. Visual cues are provided with ground markers to assist guests with social distancing practices while in line at the park entrance, attractions, restrooms, food service locations and more. Deck layouts are modified to ensure distancing in all lounging and dining areas. Please Note: Social Distancing is a shared responsibility between our guests and the park. We provide guidance, but we count on our guests to follow this guidance in order to maintain the safest conditions for all guests and staff members.
Promote Hand Hygiene & Respiratory Etiquette: Additional hand sanitizing stations are placed throughout the park, and signs are displayed to encourage all employees and guests to wash their hands often and cover their coughs and sneezes.
Clean, Disinfect & Sanitize on a Continuous Basis: The CDC states, "disinfection with chlorine... should inactivate the virus in the water." The water in all attractions is double treated with chlorination. Team members are assigned additional duties that support cleanliness throughout the park, including disinfection of handrails, loungers, tabletops, tubes, mats, door handles, and other surfaces. Please Note: In following the governor’s guidance, we are unable to open Keiki Kove and the lily pad crossing at Splashwater Harbor at this time but expect to open soon.
Encourage Electronic Payments: Guests are encouraged to purchase admission tickets online prior to arriving at the park to minimize interactions during the park entry experience. Guests are encouraged to use contactless or card payments instead of using cash while visiting.
Manage Use of Indoor Areas & Communal Spaces: Homeland Security's biodefense research laboratory states, "sunlight seems to be very detrimental to the virus," and "within minutes, the majority of the virus is inactivated on surfaces and in the air in direct sunlight." Our guests spend their entire day outdoors in the sunshine or in shaded areas, except for the restroom buildings and other minor service areas which are disinfected regularly throughout the day. Employee break areas are expanded for social distancing and use of communal areas is staggered. Sharing of equipment or supplies is discouraged.
Provide a COVID-19 Response Team: A team of supervisors and managers is available to respond to COVID-19 concerns from guests or employees. The response team acts on reported COVID-19 exposure events and notifies local health authorities, staff, and guests as required. They train staff on all safety protocols and ensure that the team is socially distanced during meetings and trainings. They manage the isolation of those who are sick and their transportation to home or a healthcare provider.
I cannot thank you enough for your continued support and understanding. We encourage you to read our new signage. Please ask questions, we want you to have a day full of memories. I look forward to seeing you at the park soon!
Here to Serve,
General Manager – Hawaiian Falls Garland
May 8, 2020
Dear Valued Hawaiian Falls Guests:
First and foremost, I hope you, your family and friends are staying healthy and safe during this challenging time. Here at Hawaiian Falls Garland, our entire team is working hard preparing for another summer of Fun! I wanted to take a moment to update you on the current status of our opening and our vision for the 2020 season.
Health and Safety
Safety has and will continue to be our #1 priority! As we continue to provide a Safe, Clean, Fun experience for all of our guests at Hawaiian Falls Garland, I wanted to share a few extra safety measures we are incorporating into our daily routines.
• Frequent enhanced sanitation and cleaning during and after park hours.
• Adequate social distancing measures at Front Gate, Sharkey's Cafe and other queuing areas throughout the park.
• Employees will be provided with masks and gloves to wear where appropriate and when in close contact with other employees and guests.
We also strongly urge guests to pre-purchase one day admission tickets and season passes online. Save Time, Stay Safe and Save Big! If you are unable to pre-purchase, we encourage guests to pay with credit/debit cards rather than cash when visiting the park.
As our opening date gets closer, we will have a complete list of safety policies available for you to view on our website.
We are closely monitoring guidelines from the CDC, state and local health departments and are planning to open Hawaiian Falls Garland in late May. We are excited to welcome you and your family to the park this summer and look forward to helping you create new memories!
Lastly, we would like to extend our sincerest gratitude to our guests for your continued support and patience as we navigate through these unprecedented times.
We can’t wait to see you at Hawaiian Falls Garland. We will continue to update you in the coming weeks as more information is available.
Here to Serve,
General Manager, Hawaiian Falls Garland
April 3, 2020
Dear Valued Hawaiian Falls Guests:
We understand you may have questions about COVID-19. The health and safety of our Guests and Team Members is always our top priority and we have a plan in place to greatly enhance cleaning and disinfection protocols in preparing for when the park opens for the 2020 season.
At this time, we continue to plan towards the start of the Hawaiian Falls season on May 30, 2020.
We will continue to monitor the situation, adhering to recommendations from the U.S. Centers for Disease Control (CDC), as well as our local and statewide health and safety agencies. The CDC has released their guidance on COVID-19 and water transmission stating: “There is no evidence that COVID-19 can be spread to humans through the use of pools and hot tubs. Proper operation, maintenance, and disinfection (e.g. with chlorine and bromine) of pools and hot tubs should remove or inactivate the virus that causes COVID-19.” Given the nature and fluidity of the situation, we appreciate your continued support and patience, and will keep you updated.
Our thoughts are with everyone directly impacted by this situation. To all our Guests, Team Members, Partners and Neighbors, we hope you are staying safe and we look forward to entertaining you at Hawaiian Falls Garland this summer.
For the safety of all our guest and team members, we have increased all health and safety measures at Hawaiian Falls Garland. You must follow all posted instructions and instructions given by our team members while visiting.
The CDC and local health departments advise that older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. There is an inherent risk of exposure to COVID-19 while in any public place where people are present. By visiting Hawaiian Falls Garland, you are voluntarily assuming all risks related to exposure to COVID-19.
What is the best way to stay informed?
If you aren’t already a member of the Beach Club, now is the time to join! It is free and easy to join, and we will continue to keep everyone informed as we get closer to opening or as we get guidance from state and local authorities. To join the Garland Beach Club, CLICK HERE.
I have a group event planned at the park and have questions. Who do I contact?
Please contact your group sales representative, CJ McKellen, at firstname.lastname@example.org or (972) 232-2914.
Is the park open for early season pass processing?
We will have early season pass processing on Wednesday, June 3rd from 3-8pm at the park. We have extended the deadline to pick up your free souvenir bottle through June 13, 2020. Souvenir cups are available while supplies.
How does the delayed open affect my 2020 Garland Island Season Pass?
Your 2020 Garland Island Pass will be valid for the duration of the 2020 season through September 2020. In addition to your regular season pass perks, we have added a few Bonus Benefits!
- BONUS BENEFIT – Bring a Friend FREE on Tuesdays
- BONUS BENEFIT – FREE Late Night Wednesdays at Hawaiian Falls The Colony
Once you have processed your pass, you can visit the new My Pass Page at https://hfalls.com/garland/my-pass.php to view all of your benefits for the 2020 season.
May I get a refund for my season pass or day ticket?
While these times are uncertain, we know that creating fond memories with your family will always be important and our team at Hawaiian Falls Garland looks forward to welcoming you the park this summer. Your season pass or daily admission ticket is valid throughout the 2020 season. We remain thankful for your support and patronage, now more than ever.
Season Passes and Day Tickets are non-refundable as stated at purchase and will be valid any regular operating day in 2020.
Are you still hiring for the 2020 season?
Yes, we are still accepting applications for seasonal staff for summer 2020! If you would like to apply, please visit https://hfalls.com/garland/employment.php. We will be conducting interviews via phone.
What are your cleanliness and sanitization standards and procedures?
Safety has and will continue to be our #1 priority! In preparation for opening day and while closely monitoring the evolving situation, we have put in place plans to increase our sanitizing protocol and will continue to follow the guidance of state and local health agencies.
All guest and team member high-touch points including surfaces, railings, technology screens, handles and doors will be sanitized throughout the day as per regular policy. We are also adding additional hand sanitizer stations throughout the park. Signs will be installed to remind team members and guests of health and hygiene best practices.
Regarding water safety, the Centers for Disease Control and Prevention (CDC) has released their guidance on COVID-19 and water transmission stating, in part, that “There is no evidence that COVID-19 can be spread to humans through the water. Proper operation, maintenance, and disinfection (with chlorine and bromine) of pools should kill COVID-19. Swimming and other water-related activities are excellent ways to get the physical activity needed for a healthy life. If you are not sick or experiencing symptoms of COVID-19, it is safe to use swimming pools."
In addition to the steps outline above, we will ask team members who are exhibiting cold or flu-like symptoms to stay home and contact their healthcare provider. The park will follow guidance from local and state officials, as well as the Center for Disease Control (CDC) and World Health Organization (WHO).
How will these extra safety measures affect wait time?
Please expect longer-than-normal wait times to pass through our health screening and security checkpoint, and to purchase tickets or process season passes. Please plan accordingly. We thank you for your patience and understanding.
How are you managing the 25% capacity rule?
Per the governor’s guidelines, we will be operating at 25% of our total park capacity. At this time, we are not requiring guests to pre-register to visit the park. We will be counting guests as they come in and as they are leaving to make sure we stay within our maximum capacity limit. We thank you for your patience and understanding.