Now Hiring All Positions for Summer 2020!

Frequently Asked Questions



Directions / Parking / Hours

Where is Hawaiian Falls Garland?
Hawaiian Falls Garland's address is 4550 N Garland Ave., Garland, TX 75040. Hawaiian Falls Garland is located at the intersection of Spring Creek Way and North Garland Avenue in the 129 acre Cecil Winters Park, Garland, Texas, one mile south of the George Bush Tollway (190) and North Garland Avenue.

 

Is there a parking fee?
Parking is free at Hawaiian Falls Garland. VIP Parking may be available for a nominal fee.

 

When is Hawaiian Falls Garland Open?
Hawaiian Falls Garland is open for the 2020 season May 23 through September 7, 2020!

 

Does Hawaiian Falls Garland have a Weather/Rain Policy?
We do not offer refunds for inclement weather. However, if the park closes for 30 minutes or longer due to weather, guests already in the park with a daily admission receipt for the day who leave due to weather can receive a complimentary ticket at the front gate to come back another day. Proof of daily admission purchase (receipt) must be presented at the front gate on the same day to be eligible for a complimentary ticket.

 

I lost an item at Hawaiian Falls Garland, is there a Lost and Found?
Lost and Found is located at the front gate. If you have discovered you may be missing something after you visit, please contact Hawaiian Falls Garland at 972-675-8888. Due to the high volume, lost items reports are only kept active for seven days. Hawaiian Falls Garland is not responsible for lost, missing or stolen personal property To better assist you, please have the following information before contacting Hawaiian Falls Garland: A detailed description of the item (e.g. brand, color, unique features); Date and location of the missing item; For lost cell phones, please provide the serial number, make, model and carrier; Your contact information; And please tell us if you have completed a lost item report before leaving the waterpark.

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Online Store Sales

Do I have to register my e-mail with Hawaiian Falls' online store?
Yes, please register your e-mail in order to complete any online season pass orders. We do not require a registered email for daily admission purchases. 

 

What are Hawaiian Falls' online payment options?
Hawaiian Falls accepts Visa, MasterCard, Discover, and AMEX for online orders. Season Pass orders must be paid in full. We are not currently offering payment plans at this time. For your protection, we also check the security panel and expiration of your card. We do not store your credit card number after the transaction is complete.

 

When will I receive my Season Pass, coupons, perks and/or online tickets?
Season passes purchased online can be picked up at the park. You can access your digital season passes online at https://hfalls.aluvii.com/guest to get into the park on your first visit and at your convenience, get your season passes processed to get your season pass key tags.

Season cooler, lockers and Sharkey's Meal Plans can be picked up at the park with your paper e-ticket that was emailed to you after purchasing. Daily admission tickets purchased online, will be mailed to the email address given at the time of purchase.

Season Pass photo identification is required on all passes. You can get your photo taken at the park on your first visit. Season pass photos must be taken by June 15th.

 

How do I print or re-print Hawaiian Falls tickets or season passes?
You can log in to the Membership Portal to access your digital season passes, update guest information or access payment history. Daily admission tickets are available for printing, until the barcode is actually scanned at the park for entrance. Individual barcodes on tickets are only valid for one scan.

 

What do I need to know about a Hawaiian Falls Paper e-ticket?
Printing your paper e-ticket for daily admission tickets and presenting it at the front gate is the fastest way to enter the park during the summer season! No need to wait in line to purchase tickets. Go straight to the gate for entrance at 10:30 or later! Save time and buy online!

  • There will be one PDF that contains one barcoded ticket for each ticket/pass purchased. Print each separately.
  • Print the attached e-tickets on regular white paper (8.5" x 11") at home using your printer's finest quality.
  • Bring ALL of your printed e-Tickets to the park. You may be asked for a photo I.D. and, in some cases, the credit card used to make your online purchase.
  • Do not bend, discolor or physically alter the e-ticket. Failure to follow these instructions may cause delays and or cancellation in redeeming your tickets.
  • Expiration Policy: e-tickets, Season Passes, or ticket vouchers are valid any day of the current operating season and will expire if not used by Labor Day of the current season. Hawaiian Falls does not offer refunds for unused, lost or stolen tickets. 
  • If you are not able to print your tickets, you may bring the order number to the front gate and we can look up your order.
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Cost / Admission

How much is admission?
Please visit our Daily Admission page for more information.

 

What is included with a Season Pass?
Hawaiian Falls Garland My Island Season Passes are valid for unlimited visits to Hawaiian Falls Garland during regular operating dates and times. Click here to view park calendar. Season Passholder perks include early entry into the park (30 minutes prior to opening) for first choice of shade, seating and more!

Additional specials are offered throughout the season to our Garland Beach Club members through email broadcasts. Garland Beach Club membership is free. Season passes are not valid for pre- or post-season events, private events or exclusive engagements. Find out more about season passes here.

Sorry, no refunds. Tickets and season passes are valid all summer long during regular operating hours. All ticket and season passholders grant permission to Hawaiian Falls Garland to use his or her photo and video images taken at the park to be used for advertising purposes without payment to the holder.

 

Does Hawaiian Falls Garland have corporate or group rates?
Special rates for groups are available depending on the size of your group. For more details on group rates, please visit our Group Outings page.

 

May I leave and re-enter the park without a charge?
You may exit the park and reenter throughout the day as long as you have the proper hand stamp or re-entry wristband which may be obtained at the exit of the park and will be provided upon request by a Hawaiian Falls Ambassador (employee).

 

Is there a refund policy?
Hawaiian Falls Garland has a No Refund policy. Day tickets and season passes are valid all season long on any regular operating day.

 

I am not going to swim. Do you have a spectator rate?
Hawaiian Falls Garland is a participatory park and therefore, we do not offer a discount for those who choose not to swim.

 

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Amenities & Services

Do you provide first aid at Hawaiian Falls Garland?
All Hawaiian Falls Garland water safety employees are trained in CPR. We also have EMT’s on staff and on site at the park. The park has a First-Aid station located at the front of the park for our guest’s comfort and convenience.

 

May I bring my own floats?
No outside floating devices are permitted as they might create a visual hazard for our lifeguards. However, infant floats with seating attached are permitted. Hawaiian Falls Garland only allows coast guard approved life jackets. We do provide inner-tubes free of charge on a first come, first serve basis as well as infant through adult life jackets.

 

Does Hawaiian Falls Garland provide life jackets?
No outside floating devices are permitted as they might create a visual hazard for our lifeguards. However, infant floats with seating attached are permitted. Hawaiian Falls Garland only allows coast guard approved life jackets. We do provide inner-tubes free of charge on a first come, first serve basis as well as infant through adult life jackets.

 

 

 

Does Hawaiian Falls Garland have day lockers?
Enjoy unlimited quick access and never worry about your belongings when you're having fun at Hawaiian Falls Garland with the all new self-pay, keyless, electronic lockers available at a one stop rental center kiosk. No deposit required.
• Small (12”W x 15” H x 18” D) - $10
• Medium (15”W x 18”H x 18”D) - $15
• Large (18”W x 24”H x27”D) - $20

 

Does Hawaiian Falls Garland have a picnic area? May I bring a personal ice cooler?
Food and beverages can be brought into the park for a nominal fee. All coolers, containers or bags of any size containing food or drinks will be assessed a $15 fee and are subject to search by our staff.

We suggest sandwich fixings, small snacks, and drinks. No alcohol, no glass, no sharp knives and no large prepared meals or fast food from restaurants. You are welcome to leave your coolers in your vehicle. Be sure to get your hand stamped or a re-entry wristband when exiting to ensure an easy re-entry.

Exception: Factory sealed plain water bottles will be allowed at no charge. No glass, alcohol or sharp knives permitted. No cooked, prepared, catered or fast food please.

 

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Guidelines

Are there height requirements for rides?
Different rides have different height requirements. Please check with the Front Gate for a measurement.

 

What may I wear at Hawaiian Falls Garland?
Hawaiian Falls Garland is a family waterpark. Appropriate, conservative swimwear only please. Swim wear is defined as an article of clothing, such as a swimsuit, that has been designed to be used in a pool environment. Swim wear should be lined and may not be transparent at any time. Revealing swim wear, thong or t-back swim wear bottoms will not be permitted. Cutoff jeans, denim clothing, hard metal objects, and shoes cannot be worn on the body contact slides. If a shirt must be worn on the slides, only tucked-in or form-fitting cotton, spandex, lycra or rash guard shirts may be worn. No undergarments may be visible at any time. No profanity/vulgar images or language allowed. We do highly recommend wearing shoes/sandals/flip flops when traveling around the park to avoid burns from hot sidewalks.

 

Is smoking allowed at Hawaiian Falls Garland?
Hawaiian Falls Garland is a smoke free environment. We do not allow cigarettes, cigars or electronic cigarettes inside the park. A smoking area is available outside of the park.

 

What is the minimum age for dropping off children?
Children under 12 must be accompanied by an adult or guardian at least 16 years or older.

 

Is the water safe for my family?
Hawaiian Falls Garland water is clean and safe, meets or exceeds local, state and Federal requirements for water treatment and monitoring on an ongoing basis. We test our water hourly to ensure proper pH and chlorine levels. Hawaiian Falls Garland employs a continuous filtration system along with additives such as Pulsar - SeaKlear PRS which are designed to remove minute particles from the pool systems.

 

Visitor likeness may be used for promotional purposes.
All ticket holders and season pass holders grant permission to Hawaiian Falls Garland to use his or her photo and video images taken at the park to be used for advertising purposes without payment to the holder.

 

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